Our Contact Details:
Unit 40 Warners Farm, Main Road, Howe Street, Chelmsford, Essex CM3 1BL
Phone: +44 (0)1245 421122
Making A Purchase
At ChiChi Furniture we're passionate that everyone should have access to high quality furniture. We're here to make your life easier; our website helps you to quickly find what you're looking for. Making a purchase could not be easier. Just browse our store and click on any items that you wish to buy and put them into the shopping basket. When you have finished your selection, click on 'Checkout' and you will be asked a few details that we need to complete the order. We accept credit and debit cards including Visa, MasterCard, Visa Electron and Maestro
Shipping and Handling
We provide a first class home delivery service with the majority of our customers receiving their order within 21 days of the goods arriving into stock; we also have a good selection of furniture which is already in stock available for immediate delivery. It is the customer's responsibility to ensure that the dimensions are checked prior to order to ensure that there are no access issues. Delivery times for ChiChi Furniture transport are between 7am and 9pm Monday - Friday, the drivers will contact the customer at least 2 days prior to arrange.
All our deliveries are made by Chichi Furniture.
ChiChi furniture Delivery Time For Items That ARE In Stock:
Delivery time will be approximately 7 - 28 days for items in are stock.
Delivery Time For Items That ARE NOT In Stock or are customer orders:
Delivery time will be approximately 16-20 weeks for items that are not in stock or are customer bespoke orders.
Prices will include VAT at the current rate.
Credit Card Security
Any credit or debit card transactions are encrypted using 128 bit encryption and are not held in clear text on any web site or paperwork.
ChiChi furniture guarantees all products against structural defects for one year from date of sale. The guarantee does not cover paintwork or natural timber movement.
ChiChi Furniture treat all your personal information as confidential and is held securely. We do not store credit card details nor do we share customer details with any 3rd parties. We comply with the UK Data Protection Act 1998. We will not sell, distribute or lease your personal information to any third parties.
Returns & Cancellations Policy
If you are not completely satisfied with your purchase please notify us and return it to us within 7 days of delivery with all original packaging and labels intact. The goods must be unmarked and undamaged. All damages must be reported within 24hrs of delivery being signed for ,if any of the packaging is damaged the item is to be refused and not to be signed for. Photographic evidence of damaged items is required. Please note that most of our items are 'Antique Reproductions' and are intentionally distressed, these should not be considered as defects. colours may vary slightly to pictures depending on the setting on your monitor.
Should you wish to cancel your order, please notify us within 14 days of purchase for a full refund.
Trademarks & Images
The trademarks, logos and images displayed on the Site are the property of Chichi Furniture Ltd and other parties. Users are prohibited from using any Marks or Imagesfor any purpose including, but not limited to use as metatags on other pages or sites on the World Wide Web without the written permission of Chichi Furniture or such third party which may own the Marks. All information and content including any software programs available on or through the Site ("Content") is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.
Procedure for Claims of Intellectual Property Infringement.
Chichi Furniture Ltd respects the intellectual property of others, and we ask our users to do the same. Chichi Furniture Ltd may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be infringing the intellectual property of a third party. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Chichi Furntiure Ltd the following information:
(i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
(ii) a description of the copyrighted work or other intellectual property that you claim has been infringed;
(iii) a description of where the material that you claim is infringing is located on the Site;
(iv) your address, telephone number, and email address;
(v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
(vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.